1. About this policy
NexConsole is operated by Chandra Wijaya as Owner & Founder. In this document, “NexConsole”, “we”, “us”, or “our” refers to the services operated by Chandra Wijaya.
This policy explains how we handle information when you visit our website, contact us through WhatsApp, request a consultation, or use a NexConsole service.
2. Information we may collect
We request only information relevant to understanding your requirements, communicating with you, assessing service readiness, and meeting administrative obligations.
- Your name, WhatsApp number, email address, and other contact details you provide.
- Service requirements, communications, package choices, and payment evidence.
- Business information or supporting documents you voluntarily provide with lawful authority.
- Basic technical data such as IP address, device, browser, visited pages, and referral source when analytics tools are used.
3. How we use information
We may use information to:
- Answer enquiries, provide quotations, and deliver agreed services.
- Confirm the identity or authority of a service requester where appropriate.
- Maintain security, prevent misuse, and resolve complaints or disputes.
- Meet legal, accounting, and lawful authority requirements.
- Improve our website, educational materials, and customer support.
4. Documents, credentials, and sensitive data
Do not send passwords, OTPs, recovery codes, private keys, or other secret access credentials to NexConsole. We do not need them to provide consultation.
Documents must be genuine, lawful, and supplied by their owner or an authorised representative. You should redact irrelevant personal data before sending documents.
5. Data sharing and third-party services
We do not sell personal information. We may share limited information with technology, payment, hosting, communications, or professional service providers where needed to operate the service, and with authorities when legally required.
WhatsApp communications and Google platforms are also governed by their respective privacy policies. NexConsole does not control their systems.
6. Retention and security
We retain information for as long as reasonably needed to provide services, meet legal duties, resolve disputes, and maintain business records. Retention periods vary by information type.
We use reasonable safeguards, but no digital transmission or storage system can be guaranteed completely secure.
7. Your rights and choices
You may ask to access, correct, update, or delete personal information we hold, subject to legal obligations and our legitimate interests. You may also withdraw consent where processing relies on consent.
8. Contact and policy changes
For privacy questions or requests, contact Chandra Wijaya through NexConsole WhatsApp at +62 851-9098-9988.
We may update this policy when our services, technology, or legal requirements change. The latest version will be posted on this page.