1. Scope
NexConsole is operated by Chandra Wijaya as Owner & Founder. In this document, “NexConsole”, “we”, “us”, or “our” refers to the services operated by Chandra Wijaya.
This policy applies to consultations, audits, administrative assistance, document preparation, and other digital services purchased directly from NexConsole. Specific terms in a written quotation apply where they differ.
2. No refunds
All payments received by NexConsole are final and non-refundable, in full or in part. This applies even if the customer cancels before work begins, changes their requirements, chooses not to continue, or does not use the purchased service.
3. Non-refundable costs
The no-refund policy covers all service fees and related costs, including:
- Government, platform, registration, notary, payment, or other third-party fees.
- Consultations, audits, research, document preparation, assistance, and digital deliverables.
- Repeated work caused by inaccurate data, invalid documents, changed requirements, or customer delay.
- Rejection, delay, suspension, or changed decisions by a platform or third-party authority.
4. Service issues
If a deliverable materially differs from the written scope, the customer must give NexConsole a reasonable opportunity to review and correct it. A resolution may consist of correction, re-performance, or service credit at NexConsole's discretion, not a refund.
5. Customer acceptance
By making a payment, the customer confirms that they have read, understood, and accepted that all payments are final and non-refundable. Questions about the service scope must be submitted through WhatsApp at +62 851-9098-9988 before payment. Do not send passwords, OTPs, or recovery codes.
6. Consumer rights
This policy applies to the fullest extent permitted by law and does not limit consumer rights that cannot be waived under the laws of the Republic of Indonesia.