When Identity Verification Is Triggered
Identity verification is typically triggered when first registering an account, when unusual activity is detected, or when a developer requests access to certain features that require further confirmation.
Google may also request re-verification of identity if significant changes are made to the account profile, or if there are reports of suspicious activity on the account.
Types of Identity Documents Accepted
For personal accounts, commonly accepted documents include a valid national ID card, driver's license, or passport. The document must show a photograph, full legal name, date of birth, and a validity date that has not expired.
For accounts representing an organization, a personal identity document from the authorized officer is required, along with a document that proves their relationship to the organization—such as a power of attorney or their listed role in the deed of incorporation.
- Valid national ID, driver's license, or passport
- A clear, unblurred, uncropped photo of the document
- All information on the document is legible
- Expiry date is well in the future
- Document details match the information in the account profile
How to Upload Identity Documents Correctly
Photograph the document under adequate lighting, avoiding shadows and glare. Ensure all four corners of the document are visible within the frame and nothing is cropped out.
Commonly accepted file formats are JPEG or PNG at sufficient resolution to read all text on the document. A file that is too large may cause upload issues, while too-low resolution renders the document illegible.
The Review Process After Submission
After documents are submitted, Google will review them within a timeframe that varies. The initial phase is typically automated, but may proceed to manual review if necessary.
Monitor the registered email address regularly during the review period. If additional requests arrive, responding quickly can help accelerate the completion of verification.
Rejection and Next Steps
If identity verification is rejected, Google typically provides a general reason for the decision. Use this information to improve document quality or to supply missing information.
There is no precise limit on resubmissions, but resubmitting identical documents will not change the outcome. Ensure there is a meaningful improvement before submitting again.